managed solutions provider
"We’re a full-service managed solutions provider. We had been using our old contract for years. It started off well, but became difficult to manage from customer to customer as we grew this led to us having to make fine-tuned adjustments all the time. It was just taking too long to get the contract right for each client.
Since getting our new service provider contract, we’ve seen a reduction of about 30% of the time to get from sale to agreement, along with less friction from the customer with better, broad based protection for the business. The improved efficiency we now achieve in negotiations has been a great investment in our business and client sales."
Online Trading / SaaS Cloud Services
I have found that our contract creates a starting point for a conversation on me agreeing something with a customer, so that they can use our software. It defines what needs to be agreed before they can start using the software or the service.
It’s a big milestone.
Now I can say, well, this is what it is, and this is what it will cost you. These are my responsibilities and these are your responsibilities. This is what will happen if it goes wrong. This is what will happen if we fall out. It’s a good clear path that let’s me deal with things in a logical way. Leigh helped us define the thing we were going to offer and made it tangible.
Software Dispute: Artificial Intelligence
I’d not had a good experience with solicitors on software. I needed some insight into the dispute resolution process to maximise the value for some artificial intelligence that my team built for loyalty programs.
Leigh – an intellectual property solicitor - gave me the insights that I needed and did what he said he would do, when he said he would do it, in a straightforward format and in plain language.
Peace of Mind from Project to Project
Leigh has helped educate and provide me some much needed peace of mind when I go from project to project. My trade is as a software engineer that's purely on a contract basis, but ironically I never really used to pay much attention to the contracts themselves.
It never really occurred to me that the contracts would be imbalanced when they first get sent over, or that they're open to (and sometimes expecting) these to be questioned and further negotiated. I used to take these as the ‘final’ copies, but not anymore, now they’re just the drafts!
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